SERVICE

The organized system of apparatus, appliances, employees, etc., for supplying some accommodation required by the public.

One act of beneficence, one act of real usefulness, is worth all the abstract sentiment in the world
- Anne Radcliffe

A customer is the most important visitor on our premises; he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
- Mahatma Gandhi

“The first responsibility of a leader is to define reality. The last is to say thank you. In between, the leader is a servant.”
- Max DePree

To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.”
- Douglas Adams

“It is not enough to give the customer excellent service. You must subtly make him aware of the great service he is getting.”

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