Why do you need to talk to my Mortgage Company?

Your insurance company is legally required to make the check for repairs performed payable to both Floormax Flooring America and your Mortgage Company. The check will be mailed to us and we will contact your mortgage provider for their endorsement. Over the many years we have been performing restoration work we have found that all mortgages companies will make this process as difficult as possible; with your help we can minimize the impact on you and deal with most of the headaches while you enjoy your new floors. In most cases after we have completed your repairs the mortgage company will want to send an independent inspector to the home before endorsing our payment. In order for us to communicate that we are done and an inspection can be called for, the mortgage company will have to have a signed Mortgage Authorization form signed by both spouses and any other signer on the loan. You may think it unnecessary for your wife or husband to sign this form if they are not on the loan, please do not underestimate the difficulty of dealing with a bank! As stated earlier, they will look for any reason to stall this process and without both your signatures they will not talk to us and will more than likely begin calling you repeatedly.
LINK TO MORTGAGE DOCUMNETS